Danish furniture retailer JYSK has completed its bi-annual Employee Satisfaction Survey (ESS), which was answered by 98% of JYSK employees in stores, distribution centres and offices across 29 countries during January 2026.
The overall job satisfaction across JYSK has increased by two points to a total score of 77 out of 100. At the same time, the report on loyalty has increased by two points to 84.
“We expected a strong result, based on previous year’s high levels, but seeing the outcome exceed our expectations is fantastic,” says Jan Verhoek, Executive Vice President HR at JYSK.
The largest increase in job satisfaction is among young JYSK employees, as well as employees with high seniority, reflecting the company’s ambition to offer both early opportunities and long-term career development.
For the first time, JYSK reaches the Top in Class index on all key drivers. Top of Class defines the 25% best-performing companies in these areas, benchmarked in the Global Employee and Leadership Index by Ennova, the consultancy responsible for the survey.
Leadership continues to play a critical role in employee satisfaction, and JYSK employees rate their immediate managers to 85 points. Management teams score 82 points – which is an increase of three points compared to the last ESS in 2024.
Managers at JYSK report high levels of engagement. When asked if they would recommend JYSK as a workplace, 70% agreed.
“I am especially proud of how many would recommend working at JYSK to others. That is the strongest recognition any employer can receive,” says Jan Verhoek.
JYSK scores high in empowerment with 85 points and achieves overall high scores on inclusion, all above 80 points. When asked if there are equal opportunities for all at JYSK, employees rate 88 points.
Similar goes for questions about JYSK’s core values, Tradesman, Colleague, and Corporate Spirit. When asked if employees identify with JYSK’s values, the score is 87 points.
While these results are insights into the overall state of things at JYSK, the real work begins now. “Even though the overall results of our ESS are great, we do have variations and differences in scores. All reports have areas of improvement, and we need to make sure everyone is on board to ensure great leadership everywhere,” says Jan Verhoek.
