David Hewitt, Head of Global Support & Implementation at RetailSystem – an award-winning, industry leading furniture & bed retailers combined ERP & EPOS solution, details how they power next-level delivery and service.
In the competitive world of furniture and beds, the delivery experience can make or break a customer relationship. That’s why more independent retailers are turning to RetailSystem — the all-in-one platform designed specifically for the furniture and bed retail industry — to take the stress out of delivery and turn service into a selling point.
Real-Time Tracking, Right from Your Website
“Today’s customers expect visibility — and RetailSystem delivers,” David says. “With live delivery tracking that can be embedded directly onto your store’s homepage, shoppers can follow their order’s journey without ever picking up the phone. No third-party portals. No confusion. Just simple, branded tracking that keeps your business front and centre.
“This real-time transparency doesn’t just impress customers — it dramatically reduces inbound enquiries and frees up your team to focus on sales and service.”
Smart Scheduling with a Human Touch
RetailSystem makes managing their customer’s delivery schedule fast, flexible and frustration-free, as David explains: “Whether you’re handling local deliveries with your own team or using external partners, our system gives retailers complete control over time slots, resources, and logistics — all in one place. Empower your sales team to schedule deliveries while you maintain the rules.”
Texts That Talk to Your Customers
You can forget vague delivery windows or missed calls too. RetailSystem sends automated SMS alerts from confirmation to delivery slot confirmation, enabling customers to stay informed, reassured, and ready for delivery. “It’s professional, proactive communication — and it shows your customers you value their time,” adds David.
Proof, Photos, and Peace of Mind
One of RetailSystem’s most powerful delivery features is the ability for drivers to capture photos of delivered or damaged goods right at the doorstep. “These images are instantly uploaded to the customer’s service record, providing real-time proof of delivery or immediate evidence if something’s not right,” continues David.
“This visual record is a game-changer for customer service teams — reducing disputes, speeding up issue resolution, and keeping everything documented in one place.”
Service That Follows Through
Even after the van has pulled away, RetailSystem keeps working for you. “From automated follow-ups to service case management, our platform helps retailers close the loop with customers quickly and professionally,” David said. “Missed delivery? Damaged leg on that new sofa or missing a part? Every interaction is tracked, assigned, and resolved without endless calls or confusion.”
Your Brand, Your Experience
Unlike generic systems, RetailSystem is built exclusively for the furniture and bed trade. “This means every feature, every workflow, and every touchpoint is tailored to your business and your customers,” David adds.
“In an industry where delivery delays and service slip-ups can undo months of goodwill, RetailSystem empowers retailers to deliver not just products, but confidence, consistency, and care. In today’s market, great delivery isn’t a nice-to-have — it’s a must-have and a potential deal breaker. With RetailSystem, you’ll always be one step ahead.”
Make sure to visit RetailSystem during the Spring Furniture & Bed Show in Hall 1, Stand 11.
